'Parcel company says my laundry weighed the same as a seven-year-old child. Can it be right?'

A photo of the regular laundry pile sent by our reader Credit: Telegraph 

Dear Katie,

I regularly send laundry in the post via UPS and it usually costs £7 each time. But on this occasion I received an email from ParcelHero, the website I book through, telling me it had corrected the weight of my parcel.

It said the parcel weighed 29.5kg (65lb), more than three times the 9.5kg weight I had declared. For this it said I owed it an extra £69.19 for the delivery. 

There is no way it can have weighed that much, as my son carried it home under one arm. There is no one interested in my plight and I am getting absolutely nowhere with automated emails and no human contact.

KS, Barnet

Dear KS,

You would need to have posted an awful lot of washing for it to have weighed 65lb,...

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